Complaint process in our company
How we deal with your requests quickly and efficiently
In our company, we value every customer. We strive to provide quality products and services. Nevertheless, we realize that there may be situations when everything is not as expected. That’s why we have a clearly defined complaints process that ensures a quick and efficient solution to any problems.
1. Notice of complaint
The complaint process begins with the customer informing us about the problem. He can do so in person, by phone or by e-mail. It is important that you provide us with as many details as possible about the product or service being complained about, including the order number, date of purchase and description of the problem.
2. Receipt of complaint
After receiving the complaint, our staff registers it in the internal system and informs the customer about the next procedure.
3. Checking the situation
After registering the complaint, we check the situation with the customer in order to obtain all the necessary information and facts that occurred in connection with our product or service. In case of technical problems, product diagnostics or consultation with the customer can be carried out on the spot.
4. Complaint resolution process
On the basis of the information obtained, we approach the solution of the complaint. Depending on the nature of the problem, this may be a repair, product replacement, refund or other compensatory solution. Our goal is always to find the most suitable way to resolve the complaint in favor of the customer.
5. Conclusion of the complaint
After resolving the customer’s complaint, we will inform you of the result and the method of its resolution.
6. Corrective measures
Based on the identified reasons for the complaint, we take corrective measures to eliminate similar situations in the future. This step helps us to continuously improve the quality of products and services towards our customers.
The complaint process in our company is set up so that it is simple and transparent for the customer. We believe that thanks to it, we can effectively solve any problems that may arise and at the same time improve our services based on feedback from customers.